top of page

Collections Jobs

A Collections Job involves managing overdue accounts to ensure that debts are paid. In this role, we are tasked with reaching out to customers, negotiating payment plans, and maintaining accurate records of account activity. The goal is to recover funds in a manner that respects both the client's situation and the financial health of our organization. Collections Jobs require a blend of communication skills, empathy, and persistence, as we navigate through sensitive conversations to find mutually beneficial solutions. It's a challenging yet rewarding field, offering the opportunity to make a significant impact on our company's financial stability.

Why a Job as a Collections is great.

Working in collections offers a unique blend of challenges and rewards, making it an excellent career choice for those who are detail-oriented, have strong communication skills, and enjoy problem-solving. In this role, you're not just tasked with recovering debts; you're also helping to maintain the financial health of the company and, by extension, supporting the economy. It's a position where your ability to negotiate and empathize can genuinely make a difference, turning potentially confrontational situations into positive outcomes. Collections jobs empower you to develop a broad skill set, including financial literacy, customer service, and conflict resolution, which are invaluable in any professional setting. At IES, we've seen firsthand how these roles not only contribute to our success but also provide our team members with a sense of accomplishment and growth. By navigating the delicate balance between firmness and understanding, those in collections play a pivotal role in sustaining business operations and fostering customer relations.

Collections Jobs at IES

At IES, our Collections Specialist plays a crucial role in maintaining positive customer relations while diligently working on outbound collection calls, resolving billing issues, and collaborating closely with the operations department to expedite account collections. Meanwhile, our Credit and Collections Supervisor oversees new customer setups, ensures accurate cash postings, analyzes AR metrics for efficiency, supports robust collection efforts, and acts as a vital link between Finance and Business units, contributing significantly to our financial health and operational success.

Related Job Descriptions

Collections Specialist Job Description:

The Collections Specialist is responsible for making outbound collection calls in a professional manner, improving customer relations, providing necessary documentation to customers about their account, resolving client-billing problems, expediting the collection of accounts through research and collaboration with the operations department, identifying issues leading to account delinquency, discussing these with management, ensuring timely follow-up on payment arrangements, tracking customer responses, and handling other assigned responsibilities.

Credit and Collections Supervisor Job Description:

The Credit and Collections Supervisor manages and reviews new customer setups, supports accurate and timely daily cash postings, conducts regular analytical review of AR metrics, actively supports AR collection efforts, provides monthly DSO divisional reporting, monitors customer credit limits, contributes to the monthly financial reporting process, analyzes financial metrics, serves as a liaison between Finance and Business operating units, offers ad hoc branch business support and analysis, and handles other assigned duties.

In a Meeting

Why be a Collections with IES Communications?

Joining the Collections team at IES Communications isn't just about taking on a new job; it's about becoming part of a family that values growth, innovation, and making a meaningful impact. At IES, we're proud to build on a foundation of expertise and excellence, offering our clients unparalleled services in information transport systems and beyond. Our commitment to delivering next-generation solutions is matched by our dedication to our team's professional and personal development. We believe in fostering an environment where every member feels valued, supported, and encouraged to reach their full potential. By choosing a career with us, you're not only contributing to shaping the future of telecommunications but also embarking on a journey of continuous learning and empowerment. Together, we strive to lead our industry forward, investing in our people and the technologies that drive us toward a brighter, more connected world.

Company Benefits

Competitive Wages

401(k) Plan

Compensated Industry Certifications

Paid Time Off (PTO)

Company paid life insurnace

Medical, Dental, & Vision Coverage

Short Term Disability

Optional long-term disability

Illness, accident, legal, pet coverage.

Paid training & defined career path


40 Years





View All Current Collections Jobs

Explore Collections Jobs Near Me by State

Discover a wide range of collections jobs near you, offering diverse opportunities to join our dedicated teams across various states.

IES Communications Branches

Explore this job in these states






Washington DC



New Mexico





North Carolina




What's a Collections's job description?

A Collections Specialist's job involves managing and recovering outstanding accounts receivable balances from past due accounts. This role includes contacting debtors to inquire about their payment status, negotiating payment plans, maintaining records of collection and status updates, and ensuring compliance with debt collection laws and regulations. The goal is to reduce the amount of outstanding debts and improve cash flow for the organization.

What is the average salary of a Collections?

The average salary for a Collections position is $37,000 per year.

How do I become a Collections?

To become a collections specialist, you typically need to follow these steps:

1. Obtain a high school diploma or equivalent. This is the minimum educational requirement for most entry-level positions in collections.
2. Consider further education. While not always required, completing courses in finance, accounting, or business administration can be beneficial.
3. Gain relevant experience. Start in entry-level positions in customer service or finance to build skills in communication, negotiation, and understanding financial accounts.
4. Develop key skills. Successful collections specialists possess strong communication, negotiation, problem-solving, and customer service skills.
5. Get certified. Although not mandatory, certification through recognized organizations can enhance your credentials and job prospects.
6. Apply for positions. Look for job openings in collections agencies, banks, credit card companies, and other financial institutions.

Remember, persistence and a willingness to learn are crucial in this role.

What does a Collections do?

A Collections department is responsible for managing overdue payments from customers. They work to ensure debts are paid by contacting customers, setting up payment plans, and maintaining accurate records of account activity. Their goal is to recover owed money while maintaining positive customer relationships.

How much does a Collections Make?

A Collections Specialist typically earns between $13 and $20 per hour, translating to an annual salary range of $30,000 to $55,000. This variation depends on factors such as experience, location, and the specific employer.

Is a Collections a good job?

Absolutely, a job in collections can be a great career choice. It offers the chance to develop strong negotiation and communication skills, provides insights into financial services, and often includes performance-based incentives. For those who enjoy problem-solving and helping individuals or businesses manage their finances better, a career in collections can be both rewarding and fulfilling.

How long does it take to become a Collections?

Becoming a collections specialist typically requires a few months to a year, depending on your starting point. This includes time for education, which can range from a high school diploma to specific certification, and hands-on experience gained through entry-level positions or internships in related fields.

Is there a demand for a Collectionss?

Yes, there is a significant demand for collections. This need spans across various sectors including finance, retail, and healthcare, where businesses seek efficient ways to manage overdue accounts and improve cash flow. As consumer debt levels continue to rise, the role of effective collection strategies becomes increasingly important for maintaining financial stability and ensuring long-term success.

What is the career path for a Collectionss?

A career in collections typically starts with an entry-level position, such as a Collections Assistant or Collections Agent, where the primary responsibilities involve contacting individuals to collect payments and negotiate repayment plans. With experience and proven performance, individuals can advance to roles like Senior Collections Agent, Collections Supervisor, or Collections Manager, overseeing teams and developing strategies to improve collections processes. Further progression can lead to higher management positions, such as Director of Collections, where strategic planning and policy development are key responsibilities. Additionally, professionals in this field may specialize in areas like commercial collections or international debt recovery, or transition into related fields such as credit management or financial consulting, depending on their interests and skills.

What are the job duties of a Collections?

Collections specialists are responsible for managing and recovering outstanding debts from clients or customers. Their duties typically include contacting debtors to inquire about their payment status, negotiating payment plans, maintaining accurate records of all collection activities, and ensuring compliance with debt collection laws and regulations. They also work closely with customers to resolve any disputes related to the debt, aiming to achieve a satisfactory outcome for all parties involved.

What are the job requirements to be a Collections?

To land a job in collections, you typically need a high school diploma or equivalent, strong communication and negotiation skills, basic computer proficiency, and a solid understanding of customer service principles. Experience in collections or a related field can be a plus, but it's not always required. Employers often value a candidate's ability to remain calm under pressure, handle conflicts diplomatically, and maintain a professional demeanor.

Are there entry level Collections jobs?

Yes, there are entry-level collections jobs available. Typically, these positions require a high school diploma or equivalent, although some employers may prefer or require some college coursework or a degree. Key skills often sought after include strong communication, negotiation, and customer service abilities, as well as basic computer proficiency. Experience in a related field can be beneficial but is not always necessary, as many employers offer on-the-job training.

Explore Other Jobs That Might be Right for You.

Want to explore something similar to Collections jobs? Look no further than these other careers that IES has to offer.

An employee at IES doing an Accountant job.


An employee at IES doing an Assistant Controller job.

Assistant Controller

An employee at IES doing a Collections job.


An employee at IES doing a Finance Manager job.

Finance Manager

An employee at IES doing a Payroll Manager job.

Payroll Manager

An employee at IES doing an Accounts Payable job.

Accounts Payable

An employee at IES doing an Assistant Finance Manager job.

Assistant Finance Manager

An employee at IES doing a Controller job.


An employee at IES doing a Payroll job.


An employee at IES doing a Staff Accountant job.

Staff Accountant

An employee at IES doing an Accounts Receivable job.

Accounts Receivable

An employee at IES doing a Billing job.


An employee at IES doing a Cost Specialist job.

Cost Specialist

An employee at IES doing a Payroll Clerk job.

Payroll Clerk

bottom of page