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Helpdesk Jobs in Albuquerque NM

Helpdesk Jobs in Albuquerque, NM offer a gateway to advancing your career within the thriving tech industry, especially at IES where we're committed to nurturing your professional growth through comprehensive training and state-of-the-art technology. By joining our help desk team, you'll play a pivotal role in providing unparalleled IT support, leveraging our commitment to excellence and community impact to make every day an opportunity to innovate and excel.

Getting a Job in Helpdesk in Albuquerque, NM is a great idea.

Getting a job in Help Desk in Albuquerque, NM offers an excellent opportunity to jumpstart your career in the information technology sector. The city's growing tech scene provides ample room for professional growth and development in this vital role. Serving as the frontline of IT support, you'll gain invaluable experience troubleshooting a wide range of technical issues, enhancing your problem-solving skills. Moreover, Albuquerque’s welcoming community and vibrant culture make it a great place to live and work, ensuring a rewarding experience both on and off the job.

What duties do our Helpdesk employees do at our IES Communications' Albuquerque Branch?

At our Albuquerque branch, our Helpdesk Administrator and Lead Helpdesk Administrator roles are crucial to the seamless operation of IES's IT infrastructure. Our team is dedicated to setting up and maintaining basic network operations, ensuring devices for all employees are correctly configured, and providing both first and second level telephone support for any arising issues. We handle a wide range of hardware including Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, and various copiers, alongside Cisco network equipment and VOIP phone systems. Our responsibilities extend to installing and testing necessary software and hardware, upgrading network printing and directory structures, and identifying opportunities to improve support processes. We're committed to responding promptly to user needs, following strict privacy policies, completing regular database maintenance, and keeping accurate inventory records. Additionally, we monitor system backups and ensure all company communication systems are operational. With occasional travel required to support remote sites and the capability to provide after-hours remote support, our team embodies flexibility and dedication in supporting IES’s technological backbone.

Why Work for IES communications in Albuquerque, NM?

At IES Communications in Albuquerque, NM, you're joining a team that values the immense talent and diversity of its employees, fostering an environment where personal and professional growth is not just encouraged but actively nurtured. Our commitment to leading the telecommunications industry is powered by our investment in cutting-edge technology and unparalleled training programs, ensuring you have the tools and knowledge to excel. By becoming part of our help desk or any other role, you contribute directly to delivering superior service and innovative solutions that reflect our dedication to excellence and community impact, making every day at IES an opportunity to shape the future of communications.

Company Benefits

Competitive Wages

Medical, Dental, & Vision Coverage

401(k) Plan

Short Term Disability

Compensated Industry Certifications

Optional long-term disability

Paid Time Off (PTO)

Illness, accident, legal, pet coverage.

Company paid life insurnace

Paid training & defined career path


40 Years





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Do Helpdesk professionsals in Albuquerque have a good career path?

Absolutely, helpdesk professionals in Albuquerque have a promising career path. With the tech industry growing and companies continually prioritizing customer support, there's a strong demand for skilled helpdesk workers. This role not only offers opportunities for immediate employment but also serves as a stepping stone to higher positions within IT. Professionals can advance into specialized areas like network administration, cybersecurity, or IT project management, making it an excellent starting point for anyone looking to build a career in technology.

Is there a demand for Helpdesk jobs in Albuquerque?

Yes, there's a growing demand for Helpdesk jobs in Albuquerque, reflecting the broader trend of increasing reliance on IT support across various industries. This uptick is driven by businesses' ongoing digital transformations and the need for robust technical support to ensure smooth operations.

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