Helpdesk Jobs in Ohio
Choosing Helpdesk Jobs in Ohio with IES Communications offers a pathway to career growth and satisfaction unparalleled in the industry. At IES, we're dedicated to fostering an environment where your skills are valued and your potential for development is paramount, promising not just a job but a journey of professional evolution within the thriving telecommunications sector. By joining our team, you embrace an opportunity to make a significant impact, supported by a company deeply invested in your future, ensuring that every project benefits from our collective commitment to innovation, excellence, and unmatched expertise.
Why choosing a Helpdesk job in Ohio is a great idea.
Choosing a Helpdesk job in Ohio is a smart move for several reasons. The state's affordable cost of living means your earnings at the Help Desk go further, ensuring a comfortable lifestyle while you build your career. Ohio's diverse mix of urban and rural areas not only enriches your personal life but also broadens your professional interactions, enhancing your skills in serving a wide range of customers. Moreover, with booming sectors like technology and healthcare, the demand for proficient Helpdesk professionals is on the rise, promising steady growth and opportunities in your chosen field.
Why Work for IES communications in Ohio?
Choosing to work for IES Communications in Ohio means embarking on a career where your growth and development are at the forefront. As part of our dedicated team, you'll be stepping into an environment that values not just the skills you bring but also your potential to evolve. Our commitment to innovation and excellence in telecommunications sets us apart, ensuring that every project we undertake is met with unmatched expertise and quality. At IES, we see our employees as our greatest asset; by fostering a culture of learning and collaboration, we ensure that everyone has the opportunity to succeed and lead in our industry. Joining our Help Desk team in Ohio offers a unique chance to make a real difference—supporting customers while being supported by a company that's truly invested in your future.
Company Benefits
Competitive Wages
Medical, Dental, & Vision Coverage
401(k) Plan
Short Term Disability
Compensated Industry Certifications
Optional long-term disability
Paid Time Off (PTO)
Illness, accident, legal, pet coverage.
Company paid life insurnace
Paid training & defined career path
What duties do our Helpdesk employees do at IES Communications' Ohio Branches?
At IES in Ohio, our Helpdesk Administrators and Lead Helpdesk Administrator play crucial roles within our IT team. They ensure the seamless operation of our network by setting up and maintaining its basic functions, assembling hardware, and supporting the rest of the team with diverse tasks. Our dedicated personnel set up essential devices for all IES employees, providing both first and second level telephone support to swiftly resolve any issues that may arise. They are proficient in installing and testing a wide range of software and hardware, including Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, and Cisco network equipment, as well as Cisco and VOIP phone systems. Our administrators excel at listening to clients' problems, gathering necessary information, and resolving technical issues effectively. Beyond these duties, they also focus on improving support processes, ensuring secure and efficient access to network resources for users, adhering to privacy policies, conducting regular database maintenance, keeping accurate inventory records, and monitoring system backups. It's their responsibility to guarantee that our company’s phone systems and computers operate without fault. Ready to travel occasionally to support remote sites and provide after-hours remote support when needed, our team embodies commitment. The Lead Helpdesk Administrator brings additional leadership, supervising and guiding the helpdesk team to uphold high standards of service across all these responsibilities. Together, we're committed to excellence and continuous improvement in serving the needs of IES and ensuring the reliability of our technological infrastructure.
FAQs
How do I get started with a Help Desk career in Ohio?
Getting started with a Help Desk career in Ohio begins by obtaining the necessary education, such as a diploma or degree in IT, computer science, or related fields. Gaining certifications like CompTIA A+ can also boost your employability and prepare you for the challenges of the role. Next, gaining hands-on experience through internships or entry-level positions will help you understand real-world scenarios and enhance your problem-solving skills. Finally, networking with professionals in the field and staying updated with the latest tech trends are crucial steps to secure opportunities and advance in your Help Desk career.
How long does it take to start a Helpdesk career in OH?
Starting a Helpdesk career in Ohio typically takes anywhere from a few weeks to several months, depending on your background. If you have relevant education or certifications, it might be quicker. However, for those new to the field, taking short courses or obtaining certifications like CompTIA A+ could be beneficial and may extend the preparation time. Entry-level positions are accessible with minimal experience, allowing for on-the-job learning as well.
Is a Help Desk job in Ohio a good career?
Absolutely, a Help Desk job in Ohio can be a solid career choice. It offers a great entry point into the IT industry, with ample opportunities for growth and specialization. In Ohio's thriving tech environment, professionals can benefit from a supportive community and potentially advance into higher roles like network administration or cybersecurity. With competitive salaries and the chance to develop crucial technical and customer service skills, it's a path that combines stability with professional development.
Is there a demand for a Helpdesk jobs in Ohio?
Yes, there's a significant demand for helpdesk jobs in Ohio. Many businesses, from tech companies to healthcare organizations, are looking for skilled professionals who can provide technical support and customer service. This trend reflects the growing reliance on technology across various sectors, making helpdesk roles crucial for ensuring smooth operations.
