Helpdesk Jobs in Los Angeles CA
Helpdesk Jobs in Los Angeles, CA, offer a unique blend of professional and personal enrichment, especially when you're part of the IES Communications team. At IES, we ensure that each member's journey is marked by continuous learning and technological advancement, making our roles in Help Desk support not just jobs but careers with a trajectory towards future innovations. Embracing a position at our help desk means becoming integral to maintaining IES's high standards of service, all while enjoying the vibrant life LA has in store outside office hours.
Getting a Job in Helpdesk in Los Angeles, CA is a great idea.
Landing a job at a Help Desk in Los Angeles, CA offers more than just professional growth; it's an invitation to balance our work life with the city’s dynamic blend of outdoor adventures and cultural richness. After clocking out from the help desk, we're free to immerse ourselves in everything LA has to offer, from its sun-kissed beaches to its lively entertainment scene, ensuring every day is as fulfilling outside the office as it is within.
What duties do our Helpdesk employees do at our IES Communications' Los Angeles Branch?
At our Los Angeles branch, the Helpdesk Administrator and Lead Helpdesk Administrator roles are pivotal in ensuring seamless IT operations for IES. Both positions share core responsibilities such as setting up and maintaining basic network operations, assembling network hardware, and providing comprehensive support to the rest of the IT team. They play a crucial role in configuring devices for IES employees, offering both first and second level telephone support, and resolving technical issues efficiently. The hardware they manage includes industry standards like Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, and Cisco network equipment, alongside Cisco and VOIP phone systems.
These administrators are tasked with installing and testing necessary software and hardware, upgrading and configuring network printing, directory structures, and security rights, all while identifying opportunities to enhance support processes. They're dedicated to responding promptly to user needs regarding network resource access, adhering to strict privacy policies, performing regular database maintenance, and keeping accurate inventory records. Monitoring system backups and ensuring the operational integrity of the company's phone systems and computers is also within their purview. Their commitment extends to occasional travel supporting remote sites and providing after-hours remote support when needed. The Lead Helpdesk Administrator distinguishes themselves by leading and supervising other helpdesk administrators, reinforcing our collaborative effort to maintain exceptional IT support services at IES.
Why Work for IES communications in Los Angeles, CA?
At IES Communications in Los Angeles, CA, you'll join a team where your growth is prioritized through industry-leading training and cutting-edge technology, fostering both personal and professional development. Our commitment to innovation, quality service, and our employees' well-being positions us as a leading force in telecommunications, making IES an ideal workplace for those passionate about shaping the future of this dynamic industry.
Company Benefits
Competitive Wages
Medical, Dental, & Vision Coverage
401(k) Plan
Short Term Disability
Compensated Industry Certifications
Optional long-term disability
Paid Time Off (PTO)
Illness, accident, legal, pet coverage.
Company paid life insurnace
Paid training & defined career path
FAQs
Do Helpdesk professionsals in Los Angeles have a good career path?
Yes, helpdesk professionals in Los Angeles have a promising career path. The city's thriving tech scene and diverse industries offer ample opportunities for growth and advancement. With the right skills and experience, individuals can progress to higher technical support roles, IT management positions, or specialize in areas such as cybersecurity or network administration. Continuous learning and adapting to new technologies are key to advancing in this dynamic field.
Is there a demand for Helpdesk jobs in Los Angeles?
Yes, there's a growing demand for Helpdesk jobs in Los Angeles. As businesses increasingly rely on technology and digital infrastructure, the need for skilled helpdesk professionals to support users with technical issues is rising. This trend reflects the broader growth in IT and tech-related roles across various industries in the region.