CONTINUED SUPPORT
Our cutting-edge technology ensures your business runs seamlessly long after the job is complete. Service never stops.
Knowledge is POWER
Provide a general description of the items below and introduce the services you offer. Click on the text box to edit the content.
Service Name
Describe one of your services
Service Name
Describe one of your services
Service Name
Describe one of your services
Service Tiers
1
Tier 1
IES-suggested Preventative Maintenance Schedule (PM) visits with full Repair and Replace (R&R) of all covered equipment.
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Emergency Online/Phone Response (2 hours): Monday-Sunday, 24 hours per day.
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Access to discounted T&M rates for non-contract covered Service calls, improved emergency response times (4 hours), and no minimum Service hourly requirement for non-contract covered requests.
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All equipment repairs and/or failures (excluding neglect) and any associated labor will be covered by IES in full. No additional charges to the Customer.
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Deeper discounted labor and material rates for all lifecycle/migration technology additions, upgrades, and training requests.
2
Tier 2
Manufacturers/IES-suggested Preventative Maintenance (PM) visits (Test and Inspect) with discretionary Service-hours and/or material allowances.
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Emergency Online/Phone Response - 4 hours.
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Access to discounted T&M rates for non-contract covered Service calls, improved emergency response times (24 hours), and reduced minimum Service hourly requirement (2 hours) for non-contract covered requests.
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Additional included PM visits tailored to the specific needs of the Customer’s mission/vision.
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Variable quantity of discretionary hours and/or material allowances discounted deeper than published contract-covered T&M rates for trouble calls, repairs, training, etc.
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Discounted labor and material rates for all lifecycle/migration technology additions and/or upgrades and training requests.
3
Tier 3
Manufacturers’ Preventative Maintenance (PM) required visits (Test and Inspect).
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Emergency Online/Phone Response - same-day or next-business-day if after-hours.
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Access to discounted T&M rates for non-contract covered Service calls, emergency response times (48 hours), and reduced minimum Service hourly requirement (2 hours).
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