top of page

Helpdesk Jobs in Atlanta GA

At IES Communications in Atlanta, GA, we're proud to offer Helpdesk Jobs in Atlanta, GA that not only propel your career forward but also immerse you in a culture of innovation and collaboration. Joining our team means becoming part of a community dedicated to excellence, continuous learning, and making a real difference in the telecommunications industry every day.

Getting a Job in Helpdesk in Atlanta, GA is a great idea.

Securing a job at a Help Desk in Atlanta, GA is an excellent move for career-minded individuals. The city's dynamic job market, especially in technology, ensures robust opportunities for growth and learning in the IT field. Moreover, Atlanta's diverse, welcoming community and affordable lifestyle make it not just a place to work, but a place to thrive both professionally and personally.

What duties do our Helpdesk employees do at our IES Communications' Atlanta Branch?

In our Atlanta branch, our dedicated Helpdesk Administrators and the Lead Helpdesk Administrator play a pivotal role in ensuring the seamless operation of our IT infrastructure. They are tasked with setting up and maintaining basic network operations, assembling network hardware, and providing comprehensive support across various tasks to bolster the IT team's efforts. Our team is responsible for configuring devices for IES employees, offering both first and second level telephone support, and resolving technical issues efficiently. They expertly install, test, and manage necessary software and hardware, including an array of equipment from Dell and Cisco servers to Lenovo laptops and HP printers. By actively listening to client problems, they gather essential information to troubleshoot effectively. Beyond these duties, they focus on enhancing support processes, responding promptly to user inquiries about network access, adhering to strict privacy policies, conducting regular database maintenance, and keeping accurate inventory records. Monitoring system backups and ensuring the functionality of our company’s phone systems and computers are also within their purview. Their commitment extends to occasional travel for supporting remote sites and providing after-hours remote support when needed, embodying our dedication to operational excellence and responsive service at IES Atlanta.

Why Work for IES communications in Atlanta, GA?

At IES Communications in Atlanta, GA, you're joining a team that values your growth and development as much as delivering superior quality solutions to our clients. Our commitment to innovation, continuous learning, and fostering a collaborative environment ensures you'll be at the forefront of the telecommunications industry, making a tangible difference every day.

Company Benefits

Competitive Wages

Medical, Dental, & Vision Coverage

401(k) Plan

Short Term Disability

Compensated Industry Certifications

Optional long-term disability

Paid Time Off (PTO)

Illness, accident, legal, pet coverage.

Company paid life insurnace

Paid training & defined career path

Experience

40 Years

Employees

9000+

Revenue

$2B+

View all current Helpdesk jobs in Atlanta, GA

Explore Helpdesk Jobs near Atlanta.

Discover Helpdesk carreer opportunies in these neighboring Georgia cities.

Explore this job in:

Atlanta

FAQs

Do Helpdesk professionsals in Atlanta have a good career path?

Absolutely, helpdesk professionals in Atlanta have a promising career path. The city's thriving tech scene and the presence of numerous Fortune 500 companies create ample opportunities for growth and advancement. With the right mix of skills, experience, and continuous learning, these professionals can progress to higher-level IT roles, such as system administrators or network engineers. Atlanta's dynamic job market supports not only immediate career development but also long-term success in the information technology field.

Is there a demand for Helpdesk jobs in Atlanta?

Yes, there's a growing demand for Helpdesk jobs in Atlanta. This trend reflects the city's expanding tech industry and businesses' increasing reliance on IT support to maintain operations smoothly. As companies continue to prioritize technology in their daily functions, the need for skilled Helpdesk professionals is expected to rise, making it a promising area for job seekers interested in the field.

Explore Related Jobs

Want to explore something similar to Helpdesk jobs? Look no further than these other careers that IES has to offer.

Helpdesk

Atlanta

Location:

Explore This Job in Other States

Click through to view this job in other states where IES is located.

Alabama

Colorado

Nevada

Ohio

Utah

Washington DC

Arizona

Georgia

New Mexico

Oregon

Virginia

California

Iowa

North Carolina

Texas

Washington

bottom of page